1. Production & Lead Time
As a wholesale supplier, orders are produced to your MOQ. Standard lead time is stated on the quote; custom/private-label (ODM) items may require tooling and longer lead times, confirmed per order.
2. Shipping Methods & Carriers
We ship by air, sea, or express through major carriers. Incoterms (EXW, FOB, or DDP) are agreed per order. Tracking is provided once the shipment leaves our facility.
3. Delivery Estimates & Tracking
Estimated delivery dates are indicative. Delays caused by customs clearance are outside our control. Tracking numbers are shared by email.
4. Import Duties & Taxes
Unless a DDP option is agreed, import duties, VAT, and customs clearance costs are the buyer’s responsibility.
5. Damages & Loss in Transit
Notify us within 7 days of delivery (or scheduled delivery) with photos of outer and inner packaging. We file the carrier claim and arrange replacement or refund for confirmed transit damage.
6. Returns & Refunds
- Eligible: defective items, wrong items, or material non-conformance vs the approved sample.
- Not eligible: custom/private-label or personalized items made to your specification, and items damaged by misuse.
- To request, email sales@bulkjoy.ltd with order number and evidence. Approved refunds are issued to the original payment method (PayPal) within a reasonable period after verification.
7. Order Cancellation
Stock items may be cancelled before dispatch. Production and personalized orders generally cannot be cancelled once manufacturing has started.
8. Contact
BulkJoy – sales@bulkjoy.ltd.